FAQs
The things people ask us most. Can't see yours? Say hello.
Everything Roo
Delivery, photos, building and the small print, all in one place.
How long does delivery take?
No two Roos are the same. Each one's printed just for them, so give us 7–10 days. We deliver to UK addresses by Royal Mail. Christmas? Santa's last Roo run is Thursday 10 December.
What happens to my photo?
We use it for one thing only: making the portrait for your Roo. It's deleted the moment your preview's made (or within 3 hours if something goes wrong). We never keep it, never use it to train AI, and never share it for anything else.
How much is a Roo?
£11, including the matching greeting card and VAT. UK postage is added per order, and you'll see it before you pay.
Will it look exactly like them?
Your portrait is made using AI, so it's an artistic likeness, not a photo. The preview shows what we'll print, but colours on paper can look a touch different to your screen.
Who's it for?
Roos are collectables, not toys, for ages 14 and up. You need to be 18 or over to order. Ordering for a child? You'll need to be their parent or guardian, or have their parent or guardian's OK to use the photo.
Do I need tools to build it?
No glue needed, just a pair of scissors for BIG hair. It arrives flat, ready for folding fun. First-timers, give it 15-25 minutes.
Are these official club shirts?
No way. Every Figuroos kit is our own fanware design, in team colours and with our own marks. We're not connected to, or endorsed by, any club, league or player. Just fans, making things for fans.
Can I send it back?
It's got their face on it, so we can't take it back unless something's wrong. (If it is, we'll put it right.) Changed your mind before it goes to print? Email us and we'll cancel and refund you in full. Returns and refunds
Figuroos are made from 300gsm card - what does that mean?
gsm stands for grams per square metre, the universal measure of paper and card thickness and weight. Our 300gsm card is nearly four times heavier and much more rigid than standard copier paper, which is typically 80gsm.
What happens if I can't find the kit I'm looking for?
We're creating new kits all the time so everyone can create the Figuroo they want. If you can't find what you need, say hello and let us know what you're looking for.