The small print

(that we've tried to make less small)

Last updated: 9th November 2026

These are the terms for buying a Roo from figuroos.com. Please give them a read before you order. Nothing in here takes away your legal rights as a consumer.

1. Who we are

Figuroos is a trading name of Officially Unofficial Ltd, registered in England and Wales (company number 16181829). Registered office: Unit A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE. VAT number GB 505 1218 37. Say hello at hello@figuroos.com.

2. What you're getting

A Figuroo (a "Roo") is a personalised paper figurine, plus a matching greeting card. We turn your photo into an illustrated portrait and print it onto the Roo, with the kit, name and number you pick. It arrives flat, ready for you to fold together.

Roos are collectables, not toys. They're for ages 14 and up.

3. Who can order

Grown-ups (18+) with a UK address. We only deliver in the UK for now.

4. Your photo and your preview

When you upload a photo, you're telling us that:

• you're allowed to use it, and the person in it is happy for you to; and
• if they're under 18, you're their parent or guardian, or you've got their parent or guardian's OK.

Your portrait is made using AI. It's an artistic likeness, not a photo. The preview shows what we'll print, but colours on paper can look a touch different to your screen.

You get one free preview. Your photo is deleted the moment your preview's made, and we keep your preview for 7 days.

5. Names, numbers and messages

Type away, but keep it friendly. We can refuse or cancel an order, with a full refund, if the name, number or card message is offensive or unlawful, uses someone else's trademark, or pretends to be a real pro player or club.

6. Price and payment

A Roo costs £11, including the card and VAT. UK postage is £[P&P] per order, and you'll see it before you pay. We take payment when you place your order.

If we ever get a price obviously wrong, we'll get in touch before we make your Roo. You can then go ahead at the right price, or cancel for a full refund.

7. Your order

Our contract with you starts when we email to confirm your order. If we can't make your Roo (say, the photo won't work), we'll cancel and refund you in full.

8. Making and delivery

Every Roo is printed just for you and usually lands within 7–10 days. See our Delivery page for the details and the Christmas cut-off.

9. Changed your mind?

As each Roo is made to your design, the usual 14-day right to cancel doesn't apply. But if you email us before your order goes to print, we'll cancel it and refund you in full.

10. If something's not right

If your Roo turns up damaged, faulty or not what you ordered, tell us within 30 days and we'll reprint it or refund you. Our Returns page explains how. This is on top of your rights under the Consumer Rights Act 2015.

11. Our designs

The Roo design (registered design 6502935), our kits, marks and artwork are ours. Keep your Roo, show it off and share photos of it as much as you like. Just don't copy or sell our designs.

All our kits are our own fanware designs. Figuroos isn't official club merchandise, and we're not connected to, or endorsed by, any club, league or player.

We'll only show your Roo on our website or socials if you've said we can.

12. If we get it wrong

If we break these terms, we're responsible for losses you suffer that were a foreseeable result. We're not responsible for business losses, as Roos are for personal use. Nothing here limits our liability where the law doesn't allow it, including for death or personal injury caused by our negligence, or for fraud.

13. Things outside our control

If something beyond our control holds things up (postal strikes, storms, that sort of thing), we're not responsible for the delay. We'll let you know, and you can cancel for a refund.

14. Your personal information

We look after it as explained in our Privacy page.

15. The legal bit about the legal bit

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you're unhappy about anything, please email us first. We'll always try to put it right.