Figuroos - Terms of Service

Last updated: 11/05/2026

These Terms of Service (“Terms”) govern your use of this website and any purchases made from it. By accessing this website or placing an order, you agree to be bound by these Terms.

1. About Us

This website is operated by Officially Unofficial trading as Figuroos. Throughout the site, the terms “we”, “us” and “our” refer to the business.

• Registered Office: Hare Cottage, West Dean, Chichester, West Sussex, PO18 0QY

• Company Registration Number: 16181829

• VAT Number: 5051218 37

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to place an order.

3. Use of the Website

You agree not to:

- Use the site for unlawful purposes

- Attempt to hack, disrupt or damage the website

- Copy, scrape or reproduce content without permission

- Engage in fraud or misuse

We reserve the right to suspend or terminate access if these Terms are breached.

4. Products & Personalisation

Products are personalised based on the information you provide.

You are responsible for ensuring all details are accurate before placing an order.

We reserve the right to refuse or cancel orders at our discretion.

5. Pricing & Payment

All prices are in GBP and may change without notice.

Payment must be made in full at checkout.

6. Shipping & Delivery

Delivery times are estimates only and not guaranteed.

We are not responsible for delays outside our control.

Full details are set out in our Shipping Policy.

7. Returns & Refunds

Due to the personalised nature of products, returns may be limited.

Please refer to our Returns and Refunds Policy for full details.

8. Intellectual Property

All website content, including designs, branding, text, graphics and products, is owned by us (Officially Unofficial).

You may not copy, reproduce or use any content without prior written consent.

9. Customer Content

By submitting personalisation content, you grant us permission to use it solely to fulfil your order.

10. Website Disclaimer

We aim to ensure all information is accurate, but we do not guarantee that:

- Content is error-free

- The website will always be available

- Product images perfectly match final items

11. Third-Party Services

We use third-party providers (including payment processors and ecommerce platforms).

We are not responsible for their performance or failures.

12. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

- Indirect or consequential loss

- Loss of profits, data or business

- Delays outside our control

13. Indemnity

You agree to indemnify us against any claims, damages or expenses arising from your misuse of the website.

14. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to strikes, supply issues, or system failures.

15. Changes to Terms

We reserve the right to update these Terms at any time.

Continued use of the website constitutes acceptance of any changes.

16. Governing Law

These Terms are governed by the laws of England and Wales.

17. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, any Customer Terms & Conditions and Returns Policy, constitute the entire agreement between you and us.

18. Contact Information

For any queries, please contact us via the details provided on our website.