Returns and refunds

Every Roo has someone's face on it, so we can't take one back just because you've changed your mind. (We'd have a cupboard full of strangers.) If you email us at [hello@figuroos.com] before your order goes to print, though, we'll cancel it and give you a full refund.

If something's wrong, we'll put it right

If your Roo turns up damaged, faulty or not what you ordered (the wrong name or kit, say), email us within 30 days with:

• your order number
• a photo of the problem

We'll reprint it for free or give you a full refund, whichever you prefer. You don't need to send it back unless we ask.

Refunds

Refunds go back to your original payment method within 14 days of us agreeing them.

None of this affects your rights under the Consumer Rights Act 2015.